Shipping policy
Shipping & Delivery
What if my package is being returned to KIKI SUPPLY
If your package has made a U-turn, don't worry! Orders may be returned for a variety of reasons (an incomplete address, failed delivery attempt, unpaid duties, etc.). Whatever the reason may be, we can address the issue once your package has arrived at our warehouse.
We are currently not offering reshipments for returned packages, so a refund will be issued to you once your package has been delivered to our warehouse. Please note original shipping costs will not be refunded.
How long does shipping take ?
Be sure to check your order confirmation email! Our fulfillment time frame can be found in there. A typical timeline is 3-7 business days, but this may change depending on high volume events like Black Friday
Once our fulfillment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. As excited as we are for you to receive your new products, please keep in mind there may be delays during transit that are beyond our control. We suggest contacting your package's shipping courier for any delivery questions you may have.
Why does my package say it was delivered if I haven't received it?
Don't worry! First, we advise you to double check your property, mailbox, front desk/locker area, and with your neighbors.
In the event that your delivery address is in the USA:
The couriers we work with advise waiting an additional five business days for delivery. A few days after being initially marked as delivered, shipments frequently arrive.
If the country other than the United States is the delivery address:
Delivery should be delayed an additional 2 business days, according to couriers. By the third business day, if you still haven't received your delivery, kindly proceed to file a claim with your neighborhood courier.
If you've waited these extra days or need more help investigating the delivery of your product, please get in touch with our support team!